Why Insight?
Purchasing Power
Insight has certifications from a large number of key manufacturers. This vendor expertise means better prices and availability for you.
Flexible Credit Options
Insight supports a variety of different payment methods. Ask your sales associate about our many credit options.
Quick Order Fulfilment of Leading Brands
Insight combines advanced information systems and a strong distributor relationship to provide you with quick access and delivery.
We have access to a number of manufacturer and distributor warehouses with hundreds of thousands of software and IT products. When you place an order, our system identifies the appropriate product and often will 'drop ship' it directly from one of our manufacturer or distributor warehouses. This ensures that you receive products quickly and helps to keep our cost of doing business very low.
Personalised Account Service
Insight's Account Managers all complete rigorous training at Insight University. You get a relationship-orientated professional who helps you save time and money. What's more, our award-winning operational system provides updated product information, account history, order and shipping status.
Award Winning Online Shopping
As you move around our site, you'll see why our global eCommerce website has won awards for Best Place to Purchase online from Computer Shopper, PC/Computing and Internet Shopper. Check out the "Power Search" for pricing and availability, unadvertised specials and more.
Insight (NSIT)
Insight is a publicly-traded company on the NASDAQ/NMS. We have built a secure financial foundation to serve you today and far into the future.
Volume Pricing and Licensing
If your organisation has access to a software volume licensing agreement and would like online access to pricing that rewards your buying behaviour, Insight is ideally placed to service this agreement via its sophisticated online calculators that take into account monthly pro-ration, nuanced pricing structures and purchasing standards.
Additional Volume Pricing Agreements make it easy for companies to conduct business with Insight. Based on purchasing volumes, corporate customers and Insight agree on a cost plus pricing structure per product category. The agreed pricing is then entered into Insight's proprietary information system. Once the customer's specialized pricing is established within Insight's system, sales executives and authorised corporate users have instant access to it.
- This allows more time to be spent on strategic issues with customers, as quoting becomes instantaneous.
- If pricing needs to be negotiated further, Insight's system is flexible enough to allow for manual overrides.
- Special manufacturer pricing agreements can be accessed from all locations via your Insight online account.
Insight Accounts
Do I need an Account to use the Web site?
No. You do not need an account to browse the products listed on hk.insight.com. However, you must have an account to purchase a product or use features such as Saved Carts and Order Status.
How do I get an account?
If you purchase a product you will be prompted to set up an account. Or you may create an account in order to use our additional site features.
Can I get an Account today?
Existing clients can enjoy the benefits of an Account shortly after completing the required information on the Create Account section. New clients to Insight will need to fill out a short credit application form and have a billing account created.
What is an Insight Valued Partner website?
An Insight Valued Partner (V.I.P.) website is a customisable extranet that will help simplify the buying process - all at no extra cost. Once you have signed up, you'll receive specialty pricing based on your previous purchases and access to time-saving features including: Product Compare, Price Watch, Approval Workflow, Quotes, and Saved Carts.
To request a V.I.P. Website please call 852 2972 8200 or email your sales executive.
I have an existing account and have done business with in the past. How can I set up an account online?
To get your account set up, contact your account manager at one of our sales locations or email your sales executive.
What if I forgot my username or password?
Follow the steps through our username assistance or password assistance forms.
What if I want to change my account information?
To change your account information, log in and choose the Account Tools link from the yellow Account Tools drop down menu.
What Browsers Does Insight.com Support?
To provide a secure and reliable insight.com experience, we recommend you use one of the following browsers that’s updated to one of its last two versions:
- Microsoft Edge, available on Windows® devices
- Mozilla Firefox, available on Windows and macOS® devices
- Google Chrome, available on Windows and macOS devices
- Safari, available on macOS devices
Does insight.com support Internet Explorer?
No, insight.com ended its support of all Internet Explorer versions on Nov. 30, 2022. This change aligns with Microsoft’s decision to end Internet Explorer support, which occurred on June 15, 2022.
What does it mean when insight.com stops supporting a browser?
When insight.com stops supporting a browser, our team will no longer resolve technical issues exclusive to that browser. We suggest you transition to another browser to ensure you can still access insight.com and related services, such as the Punchout catalogues.
Searching
When I search for products by keyword sometimes I get completely unrelated results.
Results for a keyword search are, by default, ordered by "Best Match" to prominently show the products that have the most relevance for an entered keyword. Sometimes keywords are ambiguous, or are relevant across multiple categories, leading the results to appear unrelated, when they are the most relevant for the keyword entered. Since results can be cross-category – meaning they consist of products from a number of different categories – products related by category, or other criteria, can be easily selected and displayed by clicking on a narrowing option.
I clicked on an option to narrow my result and now I don't have any options left.
You will only see options if your results can be further narrowed. As you make selections to narrow the results, the "Narrow By" options change and may be reduced depending upon the type of product selected and the number of products available for a given option. You can remove any of the options by clicking the red "x" next to the option, to re-filter the results and receive additional narrowing options.
How can I change an option after I have selected it?
Changing an option is as easy as clicking on the "x" next to the option in the "Bread Crumb Trail" (the hyperlinked trail in the upper portion of the search result) and selecting a different option in the left hand column.
Shopping
How do I compare products?
au.insight.com allows you to compare products in two different ways. You can set up your own custom comparison list or let us do the work for you and use our "compare similar" feature.
Your Custom Comparison List: You can reach your custom comparison list by clicking on the Product Compare link in the footer. Additionally, you can add items to this list from any search results page using the checkbox to the left of each product. Once boxes have been checked, click the "add to compare list" link or for a quick comparison, click the "compare selected items" link.
Compare Similar: From the product search results page or product details page, you can select the "compare similar" link. The system will return the most similar products available online for you to begin your comparison.
What is a shopping cart?
A shopping cart is a term for the items a client chooses to buy and is stored until the payment transaction is completed. Just like tangible shopping carts, you the client have the ability to add, retrieve, and remove items from your shopping cart.
How do I add items to my shopping cart?
Click the Add To Order button next to the product you would like to purchase to add the item(s) to your shopping cart.
Can I remove and edit items in my shopping cart?
Yes. Access the cart by clicking the Cart link in the upper right corner of our Web site. You can edit the quantity of items in your cart or remove any items in your cart by clicking the delete icon to remove an item from your shopping cart.
Can I save my cart, and for how long will it be saved?
Yes. Shopping carts can be saved under your account information. From your shopping cart, choose the "Manage Carts" link from the Order Utilities drop down. From the Manage Carts page you can save the current cart or load, view or delete a saved cart. Carts will be saved until you delete them.
Will the items I placed in my shopping cart be priced the same if I retrieve the cart at a later date?
Due to special prices, sales, and promotions, the items you saved in your shopping cart will not necessarily remain the same price if you retrieve the cart at a later date. However, you will see what the current prices of your items are when you retrieve your Saved Cart.
What is Quick Shop?
Quick Shop allows you to quickly and easily purchase a product. On the shopping cart page, simply enter the product number and the quantity you want in the Quick Shop box, then click Add. The item will then be automatically placed in your Shopping Cart. You can even enter multiple product numbers separated by commas. Quick shop is located on the cart page.
How can I learn about special offers from Insight?
Members of Insight's subscription service receive updates on the latest business solutions, services and technologies. To start your free subscription visit our subsciption centre.
How do I unsubscribe from Insight's e-mail newsletter?
Visit our subsciption centre to change your preferences.
Ordering
How do I place an order?
Review the items listed in your shopping cart. You may add or remove the items by changing the item quantity and clicking "Update Cart". Once you have all of the items you wish to purchase in your shopping cart, you are ready to begin the checkout process. Click Checkout.
Step 1: You will be prompted to log in to your account. If you do not have an account, you will need to create one by filling in required account information. An Insight teammate will create an account on your behalf. If you forget your username and password, you can have them sent to you via e-mail.
Step 2: Select your address and payment method. Insight will calculate your total cost.
Step 3: Fill out the required payment information.
Step 4: At this point, the order has been received and will be processed upon payment approval. Your order information is sent using Secure Sockets Layer (SSL). This page also serves as your online receipt. Please print this page for your records. You should also receive an order confirmation in your e-mail.
Is my transaction secure?
All account information you use or supply on the web site when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorised use of information supplied on our Web site. More information on Secure Sockets Layer (SSL) online security standard.
I have an PO Box/Locked Bag address. Can I order from your site?
Insight Asia Pacific does not ship to PO Boxes. If your shipping address contains a PO Box, the order will not be shipped and we will contact you for an alternative address. Your billing address may include a PO Box or Locked Bag.
I set up an account, but I can't seem to purchase any item at its "contract price." What should I do?
If you create your own account, you may not be able to buy from online contracts until an account manager verifies your account and customises your account's permission. For assistance in setting up your account to buy from contract catalogs, contact your account manager or call 1800 189 888 to speak to a representative directly.
Do you offer leasing options?
Insight does not currently offer leasing in the Asia Pacific region. Should this option become available in the future, this will be displayed on this website.
How do I return an item?
To request a return, complete our RMA form. Please note, not all items can be returned. View the Insight Return Policy.
How do I learn more about Insight's Terms & Conditions?
Shipping Information
How can I find out what my exact shipping charges will be?
Insight Asia Pacific charges a flat rate shipping fee for domestic shipping. Additional international shipping charges may vary based on delivery location; you will be informed of any additional charges prior to shipment. (When you place an order, our EDI system identifies the appropriate product and often will 'drop ship' it directly from one of our manufacturer or distributor warehouses. This ensures that you receive products quickly and helps to reduce shipping costs.)
When will my order ship (assuming the product is in stock)?
Insight will endeavour to process orders as soon as possible after their receipt.
Web orders placed on Saturday, Sunday, and public holidays will not be processed until the next business day.
Will my order be delivered on weekends or holidays or will it be delivered during the week?
Physical shipments are delivered Monday through Friday. They are not delivered on weekends or public holidays. The required number of days for delivery is the number of business days plus processing time.
Because Insight cares about the security of your shipment, we have instructed our delivery agents not to leave packages on location without a signature. You may choose to have your order delivered to an alternate location, such as your office, if you will not be home to receive it.
Order Status
How do I check the status of my order?
Order Tracking is available from the Order Tracking link in the header and footer of the site.
How can I check orders placed with my sales representative?
To check orders placed with a sales representative, use the steps above or call 852 2972 8200.
What are the definitions for the "Order Status Messages"?
- Shipping is Waiting to Pack Order: If the product you have ordered is in stock, it is being prepared for shipment. However, as we use a network of distributors, it may take a short period for them to download the information to us. With some out of stock products we do send the order to our supplier and reserve the item for that order. Once the product becomes available we will ship the order to you. You are welcome to email your sales executive or call 852 2972 8200 and we can let you know the progress of your order.
- Locating Missing Product: Your order is on hold while we locate misplaced product. We apologise for any inconvenience this may have caused you.
- Order Cancelled: Your order has been cancelled. If you did not cancel the order, call 852 2972 8200 to speak with a customer service representative.
- System Hold: Your order is on hold due to an internal verification process.
- Net Terms Verification Pending: Your order is on hold until your Net 30 terms have been verified and approved by our Credit Department.
- Credit Card Verification Pending: Your order is on hold until your credit card billing address has been verified by your bank. If your credit card cannot be authorised, you will be notified as soon as possible.
- Hold Set by Salesperson: Your sales representative put your order on hold. If there is a problem with the order, you will be notified as soon as possible.
- Verifying the Shipping Address: Your order is on hold until your shipping address can be verified.
- Verification in Progress for Net 30, Pre-Payment or Wire Customers: Your order is being verified for the appropriate payment type. For example, if you have an order with Pre-payment terms, the order will not ship until the payment is received by Insight.
- Order is in Process: We have received your order and it has cleared all holds. We are waiting for your product to become available for delivery, or further information from our distributors.
- Order is Being Packed: If a physical product, your order is being prepared and packed for shipping.
- Order Invoiced: Your order has been shipped, and if a physical item, will arrive shortly. Software licenses are typically delivered by email, or in the case of many vendor contractual products, credited to your company's online portal.